An Introduction To Trustmark - The Government Endorsed Quality Scheme Supported By Trading Standards And TV’s Grand Designs

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Published on
27 May 2022
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Written by
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Published on
27 May 2022
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An Introduction To Trustmark - The Government Endorsed Quality Scheme Supported By Trading Standards And TV’s Grand Designs

Trustmark - What’s All That About Then?

When you invite tradesmen into your home, you want reassurance. You want to know that your home will be looked after, and that the work will be done to the highest standard possible.

And at The Better Home Company we understand that. It’s normal to want that. After all, you didn’t spend all that money buying your home to have it put at risk by cowboy workmen.

And that’s one of the reasons why we signed up to be recognised by the Government under the TrustMark scheme - to reassure our customers that they are in safe hands when they choose us to do work for them.

But then it dawned on us that some people may not know what TrustMark is. So, we wanted to write this quick blog to give you an introduction to it.

What’s TrustMark?

Very simply, TrustMark is the only Government-Endorsed Quality Scheme in the UK covering home improvements in or around the home. 

And their ethos is around three areas: continual improvement, best practice, and excellent customer service and protection.

What do TrustMark do for homeowners?

Basically, their aim is to provide assurance for homeowners, like you, who are looking to have work done in and around the home. Any business who is TrustMark registered has to meet certain standards so you know that you’re making the right choice when you’ve inviting tradesmen into your home.

This blog is just an overview of TrustMark, but if you want to know more about how engaging with a TrustMark registered business benefits you then click here to find out more.

What standards does a business have to meet to become TrustMark registered?

It’s actually rather difficult to get and keep TrustMark registered. There are many hoops to jump through. To initially get registered they assess whether paperwork meets expectations. Then, they check a previous project to assess workmanship. 

Equally, to maintain TrustMark registration, they assess work annually to ensure the highest standards of workmanship are kept. And they also want to see that all insurance policies are up-to-date. See? It’s not easy to be TrustMark registered!

How a TrustMark registered company should treat you.

TrustMark provides checklists and Best Practice guidance documents that help ensure you are treated to the agreed standard. That means you should have peace of mind as to what should happen when workmen are in your home. As an example, you’ll agree the outcomes you’re expecting and be shown the completed work to ensure it meets those agreed expectations.

What happens if I have issues with work completed by a TrustMark registered business?

In the unlikely event that you’re not happy with the work carried out in your home, TrustMark can help you resolve the situation. They’ll manage a dispute resolution process between you and the company you hired, and if they are unable to resolve the dispute it can be escalated to the dispute Resolution Ombudsman.

Hopefully, this is a comfort for you, as the alternative can be much more stressful and unregulated…


As you can see, getting work from a TrustMark registered business is a no-brainer. There’s many assurances for you as a homeowner. And you avoid the possibility of cowboy builders unleashing potential catastrophe in your home.

So, if you want assurances of the quality of work which will be done then give us a call today for a no obligation free quote. We offer extremely competitive prices as well as courteous and professional workers who'll do a great job to your full satisfaction and they’ll clean up after themselves too.

So make sure to give us a call today.

Categories: Handymen


To discuss your build project, please email

Our Building Services

  • Project Management & After Care
  • Full & Part Refurbishment
  • New Builds
  • Home Extensions
  • Office and Retail Refurbishment
  • Loft Conversions

We have decades of project management and construction experience, and we really do have an authentic dedication to providing excellent customer service.

We are proud of our client relationships and the portfolio of projects we have been entrusted with. Our customers come to us because we offer the highest standards of work and service, at a truly competitive price.

If you would like to have a chat about your project or receive a free-of-charge quote, please contact us on 0208 70 60 860 or

We are proud of our reviews

  • Nothing but excellence! We have a pleasure to work with The Better Home Company on multiple refurbishments projects and their quality of work as well as professional approach at every step of the way has been consistently fantastic.

    Alexandra Jurkiewicz Creative Lead, Helen Green Design

  • Mario recently installed new cabinets since my old ones were damage due to a water leak. He was very punctual, professional and thorough. Rafael was with him the first time and he did an excellent job and I did not catch the name of his colleague on the second visit, but he was extremely nice also. I was very pleased with the service and I would highly recommend them to anyone.

    Adam Michael

  • I can fully understand why Which? recommends your company. I am delighted with the result of the works and I was extremely impressed by Yarek. He had remembered what we had discussed at the first visit and understood what I needed and why. He is excellent!!... first class work, very knowledgeable, hardworking and efficient. My flat feels greatly improved after the works. I was surprised when John arrived to join Yarek. He was also well focussed. Also I was pleased to receive helpful phone calls to tell me when Yarek would arrive because he was delayed. This meant that I wasn't worried.


  • Great experience from quote to completion of the work. All done quickly, without any trouble and to a high standard. This will be my “go to” company for future jobs around the home.


  • I was positively impressed by the Better Home Company engineers. Not only they knew what they were doing and they did it well (install a new consumer unit and rectify all sort of issues with the electrical system), when confronted with a tenant coming back home exhausted from a business trip, a landlord checking on the work, a decorator and a surveyor all in the house at the same time, Laurence Lane showed tact, great manners, diplomacy and good old common sense. Well done!


  • We’ve had some great service from this team. They are always prompt/on time, don’t try to rush out with a half done job, provide constant communication, and always dig out helpful solutions. We’ve just been caught in the London flash floods and the job the team has done, in just a matter of hours, has been superb.


  • Excellent service - we had been previously advised (by British Gas) that we needed an expensive procedure to repair the central heating system. TBHC provided an estimate (best out of 3 sought) and arrived to start work but noticed a problem, which 4 previous engineers had failed to spot or ignored. Engineers replaced a defective part and had the system running again in half the time and without the additional cost. Two friendly and knowledgeable engineers who I would wholeheartedly recommend.

    Richard Doble

  • Outstanding service by Michael the electrician and Mark the gas technician. Michael was very quick and efficient. He was exceedingly polite and very, very friendly. Such a cheery disposition! Mark took the time to explain what he was doing, which was very helpful. He too was very friendly and so lovely to talk to! Both were excellent, and I'd happily rely on them for any technical help again, and strongly recommend them to anyone who needs effective, skilled, quick, and friendly technical help.


  • One efficient cheerful and punctual guy you have in your company. He came earlier before me and i was surprised because they normally come a bit late. He was also good at explaining things on why it has to be done this and that way. He also courteously asked if i can wait for awhile for him to get a missing part. Such a professional guy. I give him 5 stars. And not to mention he never left the place he worked on dirty. He left it well tidied up. Thumbs up for Laurence

    Arleen Angara

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