BETTER HOME Club Terms and Conditions - The Better Home Company

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BETTER HOME Club Terms and Conditions

February, 2021

The BETTER HOME Membership Programme (the ‘BETTER HOME Club’) allows its members to access and take advantage of discounted prices and exclusive promotional offers.

The Terms and Conditions herein govern the agreement between You and The Better Home Company London LTD (‘We’, ‘Us’) regarding your membership of the BETTER HOME Club. As used within these Terms and Conditions, the BETTER HOME Club Membership Programme consists of access to preferential prices of maintenance services offered on our website (the ‘Services’).


1.1. In order to become a member, You need to:

1.1.1. carefully read the terms and conditions herein and accept them;;

1.1.2. apply to join the BETTER HOME Club; and;

1.1.3. pay an annual subscription fee (the ‘Annual Membership Fee’).

1.2. You can apply to join the BETTER HOME Club:

1.2.1. by completing the online application form;

1.2.2. by calling our customer service team and expressing desire to purchase a membership.

1.3. The membership of the BETTER HOME Club is only available to persons aged 18 /eighteen/ years or older.

1.4. We reserve the right to accept or decline a membership application, in our absolute discretion, to any person.


2.1 By completing the steps described in clause 1.1. You become a member of the BETTER HOME Club. Your membership begins immediately upon receipt of a confirmation email.

BETTER HOME Club members may have exclusive access:

2.1.1. temporary preferential rates and/or discounts for one or more specific services; Plumbing, Electrics, Handyman, Painting and Decorating. Rates offered as part of Club membership are 15% off all hourly labour charges. Discounts are also provided on quotes during membership as follows; 15% discount off labour on quotes up to £1000. 10% discount off labour on quotes between £1001 and £10,000. 5% discount off labour on quotes £10,001 and above.

2.1.2. special offers, deals, discounts and promotions (the ‘Special Offers’) available only to members of the BETTER HOME Club. The Special Offers may be varied in our absolute discretion, with immediate effect, from time to time. The Special Offers may appear on Our website(s).

2.1.3 shall collectively be referred to as the ‘Benefits’.

2.2. You may unsubscribe and/or subscribe back to receiving the Special Offers at any time.

2.3. You shall not hold Us liable if You fail to take advantage or choose not to take advantage of any of the Special Offers, due to time constraint and/or if those offers are subject to availability. Additionally, You shall not be entitled to any refund due to your decision to unsubscribe temporarily and/or indefinitely from receiving the Special Offers.

2.4. Nothing in these terms shall place Us under any obligation to provide a minimum level of Benefits, including but not limited to, preferential rates, discounts, offers, deals or promotions to members of the BETTER HOME Club. Any and all Benefits shall be provided, in such manner and basis, as We may, in Our absolute discretion, think fit. For avoidance of any doubt, We reserve the right to change, increase or decrease the Benefits without prior notice to You. In case You are not willing to accept the amendments, You can terminate your membership by contacting Us.

2.5. Nothing in these terms shall be construed as a guarantee of satisfaction and/or a certain level of quality of the provision of the services.

2.6 You must advise us of your BETTER HOME Club membership in advance of instructing any work. If you do not advise us in advance then no discount can be applied.

2.7. The Benefits are applicable to the hourly rate of the labour only. For avoidance of any doubt, the Benefits shall not apply to the cost of any and all charges, fees, consumables, goods and/or materials, including but not limited to, detergents, parts, spare parts, materials, goods, congestion charges and/or parking fees.

2.8. The Benefits shall not be applied retrospectively. For avoidance of any doubt, the benefits cannot be applied to bookings for services made prior to the beginning of the membership period.

2.9. The Benefits of the membership of the BETTER HOME Club are restricted to the owner of the account and the nominated property.

2.10. The membership of the BETTER HOME Club is non-transferable and personal to You. In case You become aware of an unauthorised use of your membership and/or your account, You must inform Us.


3.1. In order to become a member of the BETTER HOME Club, You must pay the Annual Membership Fee. Only payment by credit or debit card shall be accepted as payment method.

3.2. In order to remain a member of the BETTER HOME Club and access the benefits the Annual Membership Fee shall be settled for the current billing period via the payment method that You have selected. For avoidance of any doubt, the Annual Membership Fee shall be paid annually in advance.

3.3. The current billing period shall be the period of one year from which the last Annual Membership Fee has been paid.

3.4. If the payment is not successfully settled, due to any reason, We may suspend your membership. The period during which You have been a member shall be considered as unauthorised membership. Any Benefits which have been used during the period of unauthorised use of the membership shall be refunded to Us immediately upon Our request.

3.5. You remain responsible for any unpaid amounts until their settlement.

3.6. The Annual Membership Fee can be increased or decreased from time to time. For avoidance of any doubt, the Annual Membership Fee may not be increased or decreased retrospectively


4.1. Your membership in the Club commences at the time when your application is accepted, the Annual Membership Fee is paid, and You receive a confirmation email.

4.2. The term of the membership is indefinite and may be terminated by You at any time, subject to the conditions in this clause

4.3 You may cancel your membership at any time by sending a cancellation request to or by contacting our customer service team at: 0208 70 60 860. You may be eligible for a partial refund of the Annual Membership Fee depending on the benefits already used by You and/or anyone authorised by You to use your account during the current billing period.

4.4 If a termination or a cancellation occurs within 14 days after the commencement of the membership, the Annual Membership Fee may be refunded fully or partially on request by the membership owner. If neither You and/or a person authorised by You to use your account has taken advantage of any Benefits during the current billing period, We will refund the Annual Membership Fee in full. If You and/or a person authorised by You to use your account has taken advantage of any Benefit, We will issue a partial refund based on the Benefits that have been used during the current billing period. Please note that if you have taken advantage of the 15% discount or if we have provided you with a boiler service no refund will be provided.

4.5. If You are not eligible for any type of refund your membership shall be cancelled and terminated at the end of the current billing period. In case You are eligible for a refund, your membership shall be cancelled and terminated immediately, upon your request.

4.6. We reserve the right to terminate your membership at any time by written notice to You, in case of a breach of these Terms and Conditions.

4.7. Once the membership is terminated, cancelled or expires, You shall no longer have access to the Benefits described in clause 2 (Membership Benefits).


5.1. All preferential rates, discounts, any deals, offers and/or promotions provided by Us are subject to the terms and conditions which apply specifically to them.

5.2. Unless otherwise agreed in writing by Us, the benefits of the membership of the BETTER HOME Club may not be combined with each other and/or any other voucher, discount, offer, deal and/or preferential rate.

5.3. Services purchased by using the BETTER HOME Club membership shall not be offered for commercial purposes, directly or indirectly, by or through You and/or any third-party.

5.4. When applying for a BETTER HOME Club membership, You agree to provide accurate and complete personal information (including but not limited to your names, address of You or your property, date of birth, email address and/or any credit or debit card information or bank account details) and in case of any changes of that information throughout the period of the membership, You agree to update that information accordingly, within reasonable time. We shall use this information according to our Privacy Policy. If You fail to comply with the above obligation, We reserve the right to terminate your membership, without prior notice.

5.5. We may revise and change these Terms and Conditions, from time to time, by amending this page. You are obligated to check this page from time to time to take notice of any changes We made, as they are binding on You. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

5.6. Unless stated otherwise in writing by Us, the Terms and Conditions of the services remain as the terms governing your relationship with the Service Provider with regards to the provision of any and all services. For avoidance of any doubts, the Terms and Conditions herein are applicable and govern only your membership in the BETTER HOME Club.

5.7. Any of the material on our site may be out of date at any given time, and We are under no obligation to update any and all materials, whatsoever.

5.8 The boiler service provided is for one gas boiler located at the membership address. The boiler service does not include any remedial or recommended work.

5.9 If your membership includes an LGSR (Gas Safety Cert) please note this must be carried out at the same time as the boiler service. The LGSR includes up to three gas appliances and it is the member’s responsibility to advise and list gas appliances within the property.


6.1. By becoming a member of the BETTER HOME Club, You agree to THE BETTER HOME COMPANY LONDON LTD processing your data in accordance with the Privacy Policy.


7.1. The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.


8.1. If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.

8.2. If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.


9.1. Our omission to enforce any provision of this Agreement shall in no way be construed to be a waiver of any such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. Any waiver by Us, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to Us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.


10.1. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although We retain the right to bring proceedings against You for breach of these conditions in Your country of residence or any other relevant country.

10.2. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.