We aim to get to you within two to four hours, or another time of your preference. Our goal is to attend at a time that suits you, and that includes evenings and weekends.

Within your cover service plan we will cover all the costs. If you have chosen a cover plan with £49 call-out fee, then that is all you will need to pay.

Absolutely. We have specific cover plans for landlords which include a CP12 Gas Safety Certificate (worth £45 and required by law) plus the vital boiler service.

Immediately. However please note you are unable to make a boiler or heating-related repair until the boiler service has been carried out.

All our cover plans can be paid monthly or annually. There is a 5 – 8% discount for paying annually.

You can have as many repairs as you require. We have a maximum repair limit of £5000 per issue up to £15,000 per annum.

Of course. For emergencies you can always contact our 24hr UK response centre. Or for general enquiries our customer service line is open Mon – Fri 9am till 8pm and Sat 9am -3pm. Our number is 0800 862 0833.

We use the secure and independent Direct Debit provider GoCardless. If you have chosen to pay monthly you will always be notified by email 14 days before any payment is taken.

With all our cover plans you have the option to select a plan with or without a call-out fee. The monthly or annual payments are lower if you select to have a call-out fee. Our call-out fee is only £49 and you only pay it once per repair.

If you have chosen a cover plan with a call-out fee, then the £49 call-out fee is what you are required to contribute towards each repair. Please note you will only need to pay this amount once per repair.

Our contracts are 12 months and will require renewal thereafter. We will contact you at month 11 to remind you of your renewal.

Your cover price is fixed for 12 months and will therefore not increase.

We have no plans to increase the cover price in your second year but may have to do so if we need to make many repairs at your property.

Your boiler must be serviced every year to keep it safe and running the way it should. A key part of our service is that we perform a full service which means we disassemble the boiler, clean it thoroughly and carry out a number of tests. This work is vital to ensure your boiler and wider heating system works efficiently and correctly. Don’t worry there is no mess and we will be finished in under an hour.

The boiler service takes less than an hour and we will also carry out some checks to your radiators and wider heating system. This means if something goes wrong in the future, we will have a better idea of what it might be and can repair effectively.

We will contact you within 5 days to arrange the boiler service at your convenience. We would like to carry it out as soon as possible, ideally within the first 5 – 10 days.

You do not need to be present but we will require access into the property and there must be an adult (over 18) present. If you are a landlord then we can arrange access via your tenant or managing agent.

Our service plans cover boilers of all ages.

If we cannot repair your boiler, and it is under 7 years old we will replace your boiler for free (up to £5000). If your boiler is between 7 and 15 years, we will replace your boiler with a 30% contribution.

If it is impossible to repair your boiler, and it is under 7 years old we will replace your boiler for free (up to £5000).

If your boiler is between 7 and 15 years, we will replace your boiler with a 30% contribution.

You are able to cancel at any time within 14 days. Providing we have not made any repairs or carried out the boiler service there will be a full refund. If you wish to cancel please call us on 0800 862 0833.

All our works are guaranteed for 12 months from the date the works were carried out.

Yes. All parts and materials are brand-new and manufacturer approved. In some rare circumstances it may be impossible to obtain new parts as they are discontinued and we may source parts approved parts reconditioned by the original manufacturer.

Yes, we do.

Yes, we are proud to do so.

We currently do not cover business or commercial premises, nor do we cover mobile homes.

Our UK response centre is open 24 hours a day, 365 days a year.

Our customer service line for general enquiries is open Mon – Fri 9am till 8pm and Sat 9am -3pm.

If you have chosen a cover plan with a call-out fee, then you will need to pay this fee. However, the call-out fee is only due once per repair. If we don’t fix it first time then you will not need to pay for our second visit.

In partnership with LIMemergency, we have a network of 3,500 engineers. These engineers have been thoroughly vetted and built up over a period of decades. We work hard to ensure the absolute highest standards with strict focus on expertise and customer service.

Just call our UK 24hr response team on 0800 862 0833 and we will get one of our gas-safe certified engineers to you right away.

Yes.

Just call our UK 24hr response team on 0800 862 0833 and we will get one of our expert engineers to you right away. We answer 90% of calls in under 20 seconds, and 98% in under a minute.

£5000 per claim. This is industry-leading.

Unfortunately, we are not able to do so.

Unfortunately, we are not able to do so.

Once you sign up, we will email you full details of your Better Home Cover plan. You can also access this information at any time on our website.

Please contact our customer services team on 0800 862 0833 if you have any questions.

Please contact our customer services team in Fulham, London between the hours of Mon – Fri 9am till 8pm and Sat 9am -3pm on 0800 082 0833.

Yes of course. Please notify us of your new details as soon as you move. We will need to carry out a new boiler service and health check for your new property.

We will get in touch with you one month before your contract expires to inform you that it is time for your renewal. Unless we hear from you otherwise, we will renew your contract automatically to avoid any loss of cover.

We take your concerns very seriously and will do everything we can to make it right.

Please write to our MD (mads@betterhomecompany.com) with your complaint. We will acknowledge receipt and work to resolve your issue within 5 days.

You can also call us on 0800 862 0833 and we will be very happy to assist.

The Better Home Cover Ltd provides boiler servicing, gas safety certification and home emergency response for homeowners and landlords. It is important to note that this is not an insurance policy and is therefore not regulated by the Financial Conduct Authority. Please read these terms and conditions thoroughly to confirm that the Home Emergency Cover you have purchased meets your requirements. If anything is incorrect, or you have any questions, you should contact us immediately. Please note that we shall decide how we service this contract and may at our discretion use the services of manufacturers or other parties to fulfil our obligations under this Home Emergency Cover contract. Any costs that you incur by employing any party other than us to undertake any repairs shall not be reimbursed under this contract.