Privacy Policy - The Better Home Company

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Privacy Policy

The Better Home Company is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us, if you prefer, to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you register with our website, through the advertising web portals, with us over the telephone or through any other method we need to know your name, e-mail address, postcode, and contact telephone numbers. Should you become a client we will then ask for more information which we are legally obliged to store for up to seven years or for a further period should we have necessary reasoning to do so.

We gather this information to allow us to process your registration and provide you with the information, service or advice you have requested. This information is stored on a third-party software. We have a contract in place with this supplier to ensure their commitment to secure handling of data.

From time to time we may provide your information to our customer service department for research and analysis purposes so that we can monitor and improve the services we provide. We may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

If you no longer wish to receive this information or feel that you would like us to safely delete your information from our systems, please send an e-mail to

2. How we protect your information

The Better Home Company takes the security and privacy of its customers’ personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information. We have put in place various security procedures as set out in this policy.

3. Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

4. Updating your details

If any of the information that you have provided to The Better Home Company changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to

5. Your consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

6. How to contact The Better Home Company

We welcome your views about our web site and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to

This privacy statement is not presented as a legally binding contract.